Do you sell your customer list to outside companies?
No, We only use customer data to process their order. Customers who sign up with our Mailing List on our homepage will receive newsletters and special offers from Candlesfashionhouse.com. We do not sell, share or rent data to anyone.
How can I pay/ How will the purchase appear on my statement?
We accept all major credit cards and Paypal. CW Fashion will appear on your statement.
Can I have my order shipped to a different address?
Yes, Having your order shipped to a different address is very easy. When you check out on the first page put the shipping address of the name and person you want to ship to. When you check out paying Credit Card click "Use a different billing address". Please complete this process so that out payment processor authenticates your card.
How long will my order take to receive?
At Candles Fashion House we always ship the same day. All items are in stock. If somehow there is a mistake and the item is not in stock we will contact you immediately. All orders within the U.S. are sent via priority USPS mail and you will receive your package within 1-3 business days. Canadian orders usually take 3-6 business days. Overseas orders take 8-14 business days in transit. Different countries custom procedures are different which can shorten or lengthen delivery times.
Do you send automatic message when my package ships?
Yes, Our shopping cart will automatically E-mail you a order confirmation once your order is placed.
How can I cancel my order?
E-mail or call us immediately if you need to cancel or change a size on a order you have placed. If we have not shipped your order we can immediately cancel your order and reverse the payment. Orders already shipped must be returned by the customer without opening the package. We will charge a 10% restock fee on all orders that have been opened. Once Candles Fashion House receives the package back we will refund your payment immediately.
What is my size?
Candles Fashion House is a retailer for Contemporary women's clothing. Our sizes fit true to size. On each item the size and fabric are listed. If you are not sure and would like to know measurements please contact us at Candle@candlesfashionhouse.com
Do you have a retail location?
No, Candles Fashion House is strictly a online retailer.